Supervisor, Credit

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

The purpose of this job is to oversee the day-to-day operations of the Pilot Flying J (PFJ) collections team and ensure that timely payments are received from PFJ’s direct bill customers.

In this role you will: 

1. Supervise and provide daily oversight of the credit collections team; select, coach, train, and develop direct reports, to include appraising job performance and conducting performance reviews
2. Monitor and manage direct-bill, fleet, RV, Shops, PSS and account collections and payments; review days sales outstanding (DSO) reports to identify past due accounts
3. Provide guidance, support, input and collaboration with cross-functional teams for development of fleet in-house payment system and website
4. Partner with legal and collection agencies to pursue collection activities
5. Reconcile customer statements and billings for complex accounts
6. Review and ensure completion of key credit department reports and reconciliations
7. Collaborate with sales, IT, wholesale, freight-only and finance team members to coordinate efforts, streamline processes and improve guest experience
8. Support relationships with key billing services; resolve escalated problems with billing services when they occur

• Bachelor’s degree in finance, accounting or related business field required
• Minimum four years’ experience in collections, finance or related field required
• Supervisory experience in a similar role preferred
• Intermediate Microsoft Office skills
• Knowledge of principles and techniques used in conducting financial analyses
• Knowledge of financial and accounting principles, practices, and procedures
• Strong systems orientation with the ability to rapidly develop deep knowledge and understanding of key credit department systems
• Ability to motivate and lead a team
• Strong written and verbal communication skills
• Excellent analytical, critical thinking, organizational, and time management skills
• Ability to problem solve, manage conflicts, influence and negotiate
• Ability to manage multiple projects and work-streams concurrently
• Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency

*    Nation-wide Medical Plan/Dental/Vision
*    401(k) Flexible Spending Accounts
*    Adoption Assistance
*    Tuition Reimbursement
*    Weekly Pay